From 17th May 2021, we are reopening our cafe to inside & outside dining, and our laundry facilities are available 7 days a week. 


Our opening hours: 


Mon-Sun 9:00-5:00pm

Kitchen open: 9:30-2:30pm


This is a huge step forward for us as a city and a nation, we're so excited about the hope that getting together indoors will bring. It's a huge leap, but not the end of the road, so please work with us as we try to maintain a safe environment. 


We have increased our cleaning practices, put in protective screens, reduced occurrences of indoor contact and staff will be wearing masks and gloves. 


If you would like to come and eat, drink, print document or do laundry in our space, we'd love to have you. Please read and follow the guidance below:


  • We ask that anyone who has symptoms of Covid-19 or contact with those with symptoms stays home. 

  • Customers must follow either the rule of six or be in a group of any size with no more than two households present

  • Every customer aged 16 and over will have to check in to NHS Test and Trace or give contact details to staff

  • When not seated - for example being shown to a table, or going to the toilet - customers should wear face masks (unless exempt) and observe social distancing

  • We ask that customers sanitise their hands on entering the premises.

Washing liquid.jpg


Our laundrette is open again! You are very welcome to come and use our machines self-service or drop off loads for a service wash. 

We are winding down the doorstep collection and delivery service we offered during the lockdown, to enable us to focus on re-opening the store in Stokes Croft. 

We have taken measures to keep our staff and customers safe and would encourage you to bring your laundry to us in the cafe-laundrette.


We are now back open from 9:00-5:00 every day of the week.

Please do email us if you cannot for any reason bring your laundry into the cafe, as we would like to assist with this where we can 



At the beginning of the first lockdown, we learned of 80 families in one Bristol tower block using five washing machines in one small shared laundry room. For many Bristol families washing facilities are completely inadequate or unsafe.

During these uncertain times, we are doing our best to support our local community and the city of Bristol as a whole. The government has deemed laundry an essential service, and we couldn’t agree more. We are desperate to reach and provide for the most vulnerable in our community.

 Many rough sleepers were given accommodation in empty hostels and hotels during the pandemic, but on the whole, this didn't include laundry facilities.  We have been providing regular collections, free of charge to those for whom having clean laundry remains a luxury. 

Thank you for your generous donations. They are making a world of difference! Please be in touch if you know someone who might benefit from this provision. 


Spread the love, not the virus.




We have been truly blown away by all the love and support that you have shown over the last few months! Thank You! 

The realities of this pandemic on small business are frightening. 

Government interventions have been a buoy whilst At The Well has been closed but by no means secure our future. 

We understand that some people are choosing to remain at home or shielding. If you are unable to visit us please recommend us to your friends and/ or write us a review so that other people can discover us. 

Much love to all you lovely people out there. Stay well x